XANTHOS, Clare. Conflicting Obligations: Role Conflict among Health Care Complaints Managers. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, [S. l.], v. 9, n. 1, 2008. DOI: 10.17169/fqs-9.1.345. Disponível em: https://www.qualitative-research.net/index.php/fqs/article/view/345. Acesso em: 8 may. 2024.