GOBO, Giampietro. Best Practices: Rituals and Rhetorical Strategies in the "Initial Telephone Contact. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, [S. l.], v. 2, n. 1, 2001. DOI: 10.17169/fqs-2.1.978. Disponível em: https://www.qualitative-research.net/index.php/fqs/article/view/978. Acesso em: 28 apr. 2024.