Balanced Evaluation: Monitoring the "Success" of a Knowledge Management Project
Keywords:communities of practice, knowledge management, participant observation, interviews, group discussions, balanced evaluation
AbstractThis article reports on the course and the findings of a two year longitudinal study aimed at investigating the impact of a knowledge management project on an organization's communication and decision structures. The knowledge management project introduced cross-functional Communities of Practice into a division of a large automotive company. The author-researcher applied a multi-perspective and multi-method research approach called "balanced evaluation" for being able to unravel changes in organizational knowledge and decision patterns. This system-theoretic approach to evaluation of transformation processes is described and compared to more traditional approaches; findings are presented and discussed. URN: urn:nbn:de:0114-fqs1003108
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Copyright (c) 2010 Patricia Wolf
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