Phone Interviewing as a Means of Data Collection: Lessons Learned and Practical Recommendations

Lisa A. Burke; Monica K. Miller

doi:10.17169/fqs-2.2.959

Lisa A. Burke Louisiana State University
Monica K. Miller Kraft Foods

DOI: https://doi.org/10.17169/fqs-2.2.959

Keywords: phone interviewing, qualitative research methods, data collection

Abstract

This paper presents specific and useful suggestions for successfully using phone interviewing as a means of data collection in research studies. The lessons and insights are intended for anyone conducting research with phone interviews, particularly the novice researcher. The authors speak directly to the reader and offer numerous practical recommendations, generally absent from the traditional research methods literature. URN: urn:nbn:de:0114-fqs010271

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Author Biographies

Lisa A. Burke, Louisiana State University

Lisa A. BURKE is an assistant professor at Louisiana State University in Shreveport. Her primary research interests include management training, development, and education.

Monica K. Miller, Kraft Foods

Monica K. MILLER is an associate at Kraft Foods in Columbus, Ohio. She was a former student of Dr. Burke's at the University of Dayton, where they conducted research on intuitive decision making.