Phone Interviewing as a Means of Data Collection: Lessons Learned and Practical Recommendations

  • Lisa A. Burke Louisiana State University
  • Monica K. Miller Kraft Foods
Keywords: phone interviewing, qualitative research methods, data collection


This paper presents specific and useful suggestions for successfully using phone interviewing as a means of data collection in research studies. The lessons and insights are intended for anyone conducting research with phone interviews, particularly the novice researcher. The authors speak directly to the reader and offer numerous practical recommendations, generally absent from the traditional research methods literature. URN: urn:nbn:de:0114-fqs010271


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Author Biographies

Lisa A. Burke, Louisiana State University
Lisa A. BURKE is an assistant professor at Louisiana State University in Shreveport. Her primary research interests include management training, development, and education.
Monica K. Miller, Kraft Foods
Monica K. MILLER is an associate at Kraft Foods in Columbus, Ohio. She was a former student of Dr. Burke's at the University of Dayton, where they conducted research on intuitive decision making.
Single Contributions