Review: Oliver Märker & Matthias Trénel (Eds.) (2003). Online-Mediation. Neue Medien in der Konfliktvermittlung – mit Beispielen aus Politik und Wirtschaft [Online-Mediation. New Media in Conflict Resolution—with Examples from Politics and Industry]

  • Nicola Döring TU Ilmenau
Keywords: mediation, online-mediation, online conflict resolution, online moderation, e-moderation, online discourses, online dispute resolution

Abstract

Online-Mediation deals with conflict resolution methods that are carried out partially or completely online. The book analyses online mediation as a socio-technical system through the means of the computer-based technological platform deeply interwoven with conflict-related social communication. The first part of the book discusses the multiple options and restrictions of online communication in moderation and mediation processes. For example, one advantage of online mediation is that geographically separated parties (e.g. in e-commerce settings) can resolve conflicts at comparatively low cost. The second part of the book reports online mediation examples from politics and industry. Although online mediation is described as a seminal method increasingly requested, several socio-technical problems need to be addressed by further research. The book provides an informative view of the subject, focusing on the German-speaking countries. Unfortunately, it lacks a systematic comparison of different online mediation tools and techniques as well as a closer look at the business models and professional issues in this new field of activity. URN: urn:nbn:de:0114-fqs040168

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Author Biography

Nicola Döring, TU Ilmenau
Nicola DÖRING, Dr. phil., Dipl.-Psych., ist als wissenschaftliche Assistentin am Institut für Medien- und Kommunikationswissenschaft (IfMK) der TU Ilmenau beschäftigt und nimmt von Juli 2003 bis September 2004 eine Vertretungsprofessur für Empirische Sozialforschung und Statistik an der Universität der Bundeswehr Hamburg wahr. Zu ihren Forschungsschwerpunkten gehören die sozialen Aspekte der mediatisierten Kommunikation, insbesondere der Online- und Mobil-Kommunikation. Nicola DÖRING hat in FQS bereits in einer Sammelrezension "Soziale Netzwerke und Internet-Spielewelten" (http://www.qualitative-research.net/fqs-texte/3-01/3-01review-doering-d.htm) und "Soziale Identifikation mit virtuellen Gemeinschaften" 8http://www.qualitative-research.net/fqs-texte/3-01/3-01review-doering-d.htm) sowie "Technogene Nähe. Ethnographische Studien zur Mediennutzung im Alltag" (http://www.qualitative-research.net/fqs-texte/2-02/2-02review-doering-d.htm) und "Geschlechterforschung und qualitative Methoden" (http://www.qualitative-research.net/fqs-texte/3-01/3-01review-doering2-d.htm) besprochen.
Published
2004-01-31
Section
Online-Research / New Media

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