Application of Qualitative Content Analysis in User-Program Interaction Research

  • Christian Spannagel Pädagogische Hochschule Ludwigsburg
  • Michaela Gläser-Zikuda Pädagogische Hochschule Ludwigsburg
  • Ulrik Schroeder RWTH Aachen
Keywords: qualitative content analysis, user behavior, user-program interaction

Abstract

This article describes how techniques of qualitative content analysis (QCA) can be applied to analyze user actions. Criteria for a software system supporting QCA of user-program interactions are systematically developed. A software tool is presented which allows recording and replaying user actions. In addition, it supports the application of QCA on recorded action sequences. Two approaches of category specification in analysis are discussed—inductive category development and deductive category application—which may be transferred to the area of user action analysis. The procedure for the analysis of user behavior and consequences for further development of the software system are discussed. URN: urn:nbn:de:0114-fqs0502295

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Author Biographies

Christian Spannagel, Pädagogische Hochschule Ludwigsburg
Christian SPANNAGEL, Master of Computer Science (Dipl. Inform.), Ph.D. student at the Pädagogische Hochschule Ludwigsburg, Germany. Research interests: qualitative and quantitative analysis of user behavior, theory-guided development of instructional software, implementation of constructivist and action-oriented models in E-learning scenarios, animated demonstrations in software tutorials
Michaela Gläser-Zikuda, Pädagogische Hochschule Ludwigsburg
Dr. Michaela GLÄSER-ZIKUDA, Assistant Professor at the Institute of Educational Science at the Pädagogische Hochschule Ludwigsburg, Germany. Research interests: qualitative and quantitative research methods, learning and instruction (emotions, learning strategies, development of instructional designs, and portfolio assessment)
Ulrik Schroeder, RWTH Aachen
Prof. Dr. Ulrik SCHROEDER, Professor for computer science and Head of the computer-supported teaching and learning research group in the computer science department at RWTH Aachen University, Germany. Research interests: software engineering methods in instructional design, interactive learning and assessment technology, implementation of action-oriented E-learning
Published
2005-05-31
How to Cite
Spannagel, C., Gläser-Zikuda, M., & Schroeder, U. (2005). Application of Qualitative Content Analysis in User-Program Interaction Research. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 6(2). https://doi.org/10.17169/fqs-6.2.469